Terms of Service
ANNIVIA DOG WEAR (Agita Plakoše), registration No. 13049011441, Atbrīvošanas aleja 12, Rēzekne, hereinafter referred to as the “Online Store”, provides the content, goods and services available on this website in accordance with the terms below.
When a consumer purchases goods or services through this website, the resulting agreement is a distance contract governed by the applicable laws of the Republic of Latvia, including the Consumer Rights Protection Law and the Cabinet Regulations on distance contracts.
Product prices and specifications are displayed alongside the products.
To place an order, add the desired products to your shopping cart, complete the required fields and select a suitable delivery method. The total order cost, including delivery, will then be displayed. Complete payment to finalise your order.
The store’s currency is the euro (EUR). Orders can be paid for using the following methods:
The payment methods available for a particular purchase are displayed at checkout.
When paying through online banking, click “Return to merchant” after confirming your payment, if this option is provided.
The Online Store uses Shopify Payments, PayPal Express and MakeCommerce (Maksekeskus AS) to accept payments. The service used to process a payment depends on the payment method selected by the Buyer.
The contract takes effect when payment has successfully reached the Online Store’s bank account. If an order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.
Order preparation takes 1–5 days.
Orders are shipped using Omniva and DPD parcel lockers, or standard delivery via Latvijas Pasts. Any duties and taxes payable upon receipt at the destination are the Buyer’s responsibility. Shipping costs are displayed before the order is confirmed.
Delivery destinations and times
Latvia: Omniva and DPD parcel lockers, delivery within 2–5 business days after dispatch.
Lithuania and Estonia: Omniva and DPD parcel lockers, delivery within 2–7 business days after dispatch.
Europe: delivery within 5–20 business days after dispatch. Delivery is available to countries that can be selected at checkout and for which a shipping method is offered. Available shipping methods and costs are displayed before the order is confirmed.
We plan to gradually expand our delivery coverage across Europe.
In exceptional circumstances, dispatch may take longer. We will inform the customer if this happens.
The Buyer (an individual purchasing goods for purposes unrelated to their business or professional activities) has the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving a reason. The right of withdrawal does not apply where the Buyer is a legal entity.
To exercise your right of withdrawal, send a clearly worded notice or a completed withdrawal form to info@annivia.eu within 14 days of receiving the goods. The Buyer bears the direct cost of returning the goods, except where we have supplied the wrong size or colour, or goods with a manufacturing defect.
Important exceptions: custom orders
Under Latvian Cabinet Regulation No. 255 on distance contracts and Article 16(c) of Directive 2011/83/EU of the European Parliament and of the Council, the rights of withdrawal and return do not apply to the following goods:
Please note: If an item is made in a standard configuration selected from the website’s drop-down options and has none of the individual modifications listed above, the Buyer has the right to return it within 14 days, regardless of whether it was purchased at full price or at a sale price.
Inspecting goods and their condition when returned
The Buyer is responsible for preserving the quality and safety of the goods while exercising the right of withdrawal. Goods may be tried on and inspected only to the extent necessary to establish their size and characteristics, as would be possible in a physical shop.
If goods have been used on walks or during training and show visible signs of wear, such as scratches, dog hair or dirt, the Online Store reserves the right to calculate and deduct compensation of up to 100% of the item’s value, according to the reduction in its value.
Refund procedure
The Buyer must return the goods to the Seller without delay and no later than 14 days after sending the withdrawal notice.
Within 14 days of receiving the withdrawal notice, the Online Store will refund all payments received from the Buyer for the goods and standard delivery. If the Buyer selected a more expensive delivery method than the cheapest option offered, the difference will not be refunded.
The Seller may withhold the refund until the goods have been received back or the Buyer has provided evidence that they have been sent back.
The Online Store is not responsible for delays, non-performance or other failures to fulfil its obligations caused by circumstances beyond its reasonable control.
The Online Store reserves the right to refuse to sell goods and request their return if the price displayed on the website is substantially lower than their market price due to an error.
The Online Store processes only the personal data entered by the Buyer when placing an order, such as their name and email address.
The Online Store shares personal data with delivery service providers to arrange delivery of the goods.
If you have expressly agreed to receive marketing communications, including news, we may occasionally contact you with information about our services and latest offers. For this purpose, we may process the email address you provided when subscribing to marketing communications. You can unsubscribe by emailing info@annivia.eu.
For matters not covered by these terms, the Buyer and the Seller agree to comply with the applicable laws of the Republic of Latvia.
The parties will seek to resolve disputes through discussion or correspondence. If a dispute cannot be resolved in this way, it will be referred to a court of the Republic of Latvia in accordance with Latvian law. Disputes between the Buyer, where the Buyer is a consumer, and the Seller may also be referred to the Consumer Rights Protection Centre.
The Buyer may also contact European Union dispute resolution bodies.
