Warranty
At Annivia Dog Wear, we have designed and sourced all of our product materials with durability in mind. However, there may be rare occasions when hardware needs to be replaced or repairs may be necessary. That's why we are proud to offer a 6-month warranty on all of our handmade products.
Our warranty covers all hardware issues and problems that arise during the assembly process. Examples of what will be covered include:
- Snap hooh, carabiners break or stop working
- The buckle breaks or stops working
- Screws, D-rings, or O-rings break
Our warranty is not intended to cover damage caused by your pet, misuse, or everyday wear and tear. Examples of what would not be covered include:
- Damage caused by chewing, claws, scratches, biting, etc.
- Natural discoloration due to aging of the material or exposure to sun, water, natural oils secreted from the dog's fur, or other elements
- Skin texture change
- Oxidation of brass hardware and any tarnishing traces it may leave on the biotane
- Wear color on hardware and black finish on quick release buckles
If you need to contact us about a warranty issue, please write to us at info@annivia.eu with a description of the problem and a photo or video.